Caseworker's Track Record of Delivery: An Update

We last posted about our track record of delivery back in 2017, so we thought now would be a good time to provide an update. We've built from where we were back then by launching Caseworker.gov and opening an office in Australia to serve our clients out there. At the same time, we've increased our users in the UK Parliament, Scottish Parliament and Welsh Assembly - reaching a total of almost 65% of UK MPs using Caseworker. We've also seen big increases in the number of emails sent and received, cases created and overall data stored. We've continued to »

Digital Transformation and Caseworker

Digital transformation has come increasingly into focus as a priority for councils around the UK as they seek new ways of working, in order to increase efficiency and reduce costs in the face of falling budgets. All of this while improving the standard of services! One of the most common ways of delivering successful digital transformation projects has been to work hand in hand with cloud software providers to provide both internal and external services. We’re at the forefront of replacing tired ways of working in the public sector, whether they’re paper based or rely on slow, complicated »

Using Caseworker for FOIs

Elected Technologies has a long and successful track record of providing software solutions to specific problems faced by our clients. We started out providing correspondence and case management systems in the UK Parliament, and have quickly expanded to elected representatives in Scotland, Wales, Australia and New Zealand. After delivering real results in this area, we were then asked to start providing solutions to Councils too. Now we're looking to expand the services we provide to these local authorities, starting with FOI requests. It's this new FOI system that we're going to outline below. Creating a Request Our focus for all »

What can Caseworker do for PCCs?

Caseworker is the system used by almost 65% of UK MPs, and many other elected representatives around the UK, to manage their casework and correspondence. Our products are now also utilised by Councils around the UK and increasingly, Police and Crime Commissioners. So why are more and more PCCs making use of Caseworker? Data In the modern world data has never been more important. You need to know who is interested in what, and where issues are cropping up in your region. With Caseworker, each time a constituent contacts you with a question about policy or asking for assistance with »

How Caseworker Helps New Councillors

Being elected as a new Councillor is exciting, but it can also seem a little bit daunting! You're in a new role, and there's no how to guide for being a good Councillor, or how to properly represent your constituents. You'll soon find your constituents getting in touch, asking for help or just seeking a response on a variety of issues. Whether they're stopping you in the street, sending an email, coming to an advice surgery or phoning you up, they all want to be looked after professionally and properly. It can be overwhelming, particularly if this is all new »

How Caseworker helps you know what's going on in your area

Caseworker does so many things for you - including keeping Councillors on top of their workload, and enhancing their engagement with constituents. But the system also allows you to gain automatic insight into what’s really going on in your area. Because Caseworker allows you to log everything all in one place, in the simplest way possible, the system can automatically present you with all sorts of information about the issues your constituents care about. This can then be vitally important in influencing your work in the local community. The system provides a number of tools to give you insights »

How Caseworker Keeps You on Top of Your Workload

We’ve talked previously about how Caseworker can enhance your engagement with your constituents - but did you know that we can also help you keep on top of your workload, giving you what you need to deliver real results. Every Councillor knows that queries to Council officers can sometimes be missed or deadlines for a response can pass. But it’s hard to keep track of what needs to be chased and when, especially if everything has different timescales. That’s unless you use Caseworker! With Caseworker, every time you take an action - like sending an email to »

How Caseworker enhances your engagement

One of the great things about Caseworker.gov is that it helps Councillors manage engagement with their residents in the most efficient possible way. But the true value of Caseworker is that it doesn’t just provide you with an easy way to manage an issue and do the basics, it makes enhancing that engagement simple too. So, what exactly does Caseworker allow you to do that enhances your day to day work? What difference does it make? Let's say a Councillor has been contacted by multiple constituents about a number of problematic potholes on the High Street. Whenever you »

Caseworker Updates

We're always looking for ways to update and improve Caseworker, as we strive to continue providing a product that gets even more useful for all of our users. We are planning to release some of our bigger ideas with the coming launch of our Version 2 product, which we believe will be as revolutionary as Version 1 of Caseworker was. But big changes take a bit of time to get perfect! So that's why we have decided this week to roll out the first slightly smaller but, we believe, still really useful change to the Caseworker system. We've decided to »