Caseworker's Record Year

In the last 12 months we're proud to say that we've had record growth across all of our Caseworker products. Since March 2017 we've seen huge increases in the number of elected representatives we provide services for, the overall amount of data being stored in our systems and the level of correspondence we help them manage. These stats are yet more evidence of our impressive track record of delivering reliable services for elected representatives at all levels, from Councillors to MPs, all around the world. Most importantly we deliver these results and help elected representatives manage high volumes of correspondence »

Incumbency and Caseworker: Part 2

If you've read Part 1 of this post, you know that casework is a vital point at which elected representatives interact with their constituents, and where long lasting impressions can be made. But how does Caseworker help? The basics Caseworker helps make a positive impact on how elected representatives are perceived by their constituents by making the basics as efficient as possible, and by making some more advanced engagement simple. The first thing Caseworker does is to make the day to day job of replying to people, and ensuring work gets done easy. We do this in a number of »

Incumbency and Caseworker: Part 1

Most Members of Parliament, and other elected representatives throughout the UK, often focus on incumbency in terms of raising their profile, getting their name out there, and building an image of an active member of the community, as well as a political representative. A central means of achieving this aim has traditionally been about appearing in local newspapers, however elected representatives increasingly want to supplement this by building a social media profile too. But engaging with either form of media primarily intends to show activity and engagement. It may focus on visiting local schools, clearing up a park, meeting with »

Real Improvements Don't Take Long With Caseworker

At Caseworker we know very well that every office works in a slightly different way. After all, nearly 400 offices use our systems in the UK, so we have a lot of evidence! But even so, all our different users find that Caseworker suits them, no matter how they work. How do we know this? One of the things we do is ask new offices to give us their first impressions after just a few weeks of using Caseworker. And we're pleased to see that even in this short time, they're already seeing great results. Every single one of the »

Don't Listen to Us - Listen to Our Users

Every year at Elected Technologies we survey the users of our products. Although we speak to our users every day, the survey is a useful opportunity to proactively ask them to give us feedback on the system, find out which features they do or don’t like, and discover what they’d want to see improved or changed. We see this process as such an important part of the comprehensive support service we provide – constantly improving the system users pay for, and being as responsive as possible to what they really need. Our support team isn’t just here to »

Caseworker Version 1.7

In the last few weeks we have surveyed our users and we were really happy with the response, thanks to everyone who took part. However we noticed a few things were being mentioned that we could fix straight away, ahead of the planned roll out of the new version of Caseworker. This is what lead to the introduction of version 1.7, released on Tuesday. One thing users said, was that they wanted to be able to search by surnames, addresses, postcodes, telephone numbers, email addresses or case references. Although you could already search all of those things in the »

Caseworker 101 - Most Recent Appearances

We know that MPs regularly get asked to submit written questions, or contribute to a debate in the Commons or Westminster Hall. WIth our system we hope to help you to move forward from solely reactive communication, and telling your constituents that you will say something. Instead, with our Most Recent Appearances section we hope to help you engage more proactively, and tell those who are interested in the subject what you've done. You'll find your Most Recent Appearances List at the bottom left side of your home page. Just click on any of these contributions, and you'll be taken »

A Fast Correspondence and Casework Management System You Can Rely On

At Elected Technologies we know how important it is to have a casework and correspondence management system that you can trust. It needs to be easy to use, it needs to be fast and it needs to be reliable. In short you need to know it will do the job! Caseworker has a lot of advanced features that make your life easier and your workflow faster, and our users tell us this make a real difference. But the reason more than 40% of UK MPs use Caseworker is because they know that the system will do exactly what they need »